Orders are generally dispatched within 2 days after receipt of payment and are shipped via Central Hospitality drivers and vans with copy of invoice to be signed for proof of delivery, this option is only available in the Sydney Metropolitan area that our drivers cover.
Orders can be picked up from our Mascot Warehouse location between the hours of 10.30 am till 4.30 pm Monday to Friday unless otherwise arranged with our customer service department. Payment to be received and approved before release of goods.
Customers are welcome to arrange their own shipping or transportation for goods from our Mascot warehouse at their own expense and arrangement. Our customer service department can assist in advising you the size of the goods and updated details of the status of your order. Payment to be received and approved before release of goods.
Returns will only be accepted for goods broken or damaged when delivered by Central Hospitality vans and drivers. Central Hospitality will endeavor to replace the damaged goods, if they cannot be replaced then the items will be credited at our discretion.
Damages must be notified to our customer service department in writing within 7 days of the original invoice or the claim will not be recognised.
Goods will only be accepted for return items for change of mind if the goods are in original packaging and able to be re sold. # indent line items may be returnable if our supplier agrees to accepting them for resale, re stocking fees may be applied by Central Hospitality and our suppliers.
No damages or breakages will be warranted or accepted when arranged and delivered by the customers own carrier. We suggest insurance is applied when arranging shipping to redeem any out of pocket expenses with your carrier.